Terms and Conditions

1. Use of Hallmark Hotel Reservations

a. Online Reservations is provided solely to assist Users to determine the availability of Hallmark Hotel services and to make legitimate reservations at Hallmark Hotel and for no other purposes.

b. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Hallmark Hotel Website or Online Reservations in accordance with this Policy. You agree that you are financially responsible for your use of Hallmark Hotel Website, as well as for any use of your User ID and/or password account by others, including but not limited to minors living with you.

c. You warrant that all Personal Information supplied by you in the use of the Hallmark Hotel Website or Online Reservations is true and accurate and is not for any false or fraudulent purpose. You agree that the Hallmark Hotel Website and/or the facilities provided by the Online Reservations shall be used only to make legitimate reservations for you or for another person for whom you are legally authorized to act, and that overuse or abuse of the reservation facilities of Online Reservations may result in you being denied access to Online Reservations or the Hallmark Hotel Website.

d. You agree and warrant that you will not use the Hallmark Hotel Website for any purpose that is unlawful or is otherwise prohibited by this Policy.

e. For any reservations or other Hallmark Hotel services for which fees may be charged, you agree to abide by the terms or conditions of purchase imposed, including but not limited to payment of all amounts when due and compliance with all rules and restrictions regarding availability of rates, or services provided.

f. You shall be responsible for all charges, fees, duties and/or taxes arising out of the use of Online reservations or the Hallmark Hotel Website.

2. Intellectual Property

a. The Content of Hallmark Hotel Website is the property of Hallmark Hotel or its licensors. Any reproduction, republication, modification, copying distribution, transmission, display or sale of any of the Content of the Hallmark Hotel Website without the express written consent of the Hallmark Hotel is prohibited.

b. Hallmark Hotel, or its subsidiaries, associated companies and affiliates have registered or applied for various trademarks including but not limited to the name of Hallmark Hotel and the components of its logo. All registered or pending trademarks may not be used or displayed publicly without the prior written consent of the registrant of the trademarks.

c. The Hallmark Hotel Website may contain or make reference to trademarks, patents, trade secrets, copyright, technologies, products, processes or other proprietary rights of Hallmark Hotel, its affiliates, and/or other parties. No license to or right in any of the trademarks, patents, trade secrets, copyright, technologies, products, processes or other proprietary rights of Hallmark Hotel, its affiliates, and/or other parties is granted to or conferred upon you by reason of such reference.

3. Non-Confidential Communications

With Respect to all communications you make to Hotel Hallmark regarding Hotel Hallmark information which do not contain Personal Information, including but not limited to feedback questions, comments or suggestions:

i. You have no right of strict confidentiality in your communications and Hallmark Hotel shall have no obligation to protect your communications from any reasonable or legitimate disclosure;

ii. Hallmark Hotel shall be free to reproduce, use, disclose and distribute your communications to others without limitation for any reason or legitimate purpose; and

iii. Hallmark Hotel shall be free to use and ideas, concepts know-how or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

4. Warranties / Representations

a. No Binding Offer

The Content of Hallmark Hotel Website, other than reservations made at Online Reservations, but including e-mail notifications and news updates, is intended for informational purposes only and does not in any case constitute a legally binding offer. For more detailed information regarding Online Reservations, please check the Hotel Hallmark Website.

b. No reliance (Accuracy, Reliability and Completeness of Hallmark Hotel Website)

While Hallmark Hotel shall in good faith make such efforts as are reasonable to ensure that the Content is accurate, complete and current, the Content or the Hallmark Hotel Website may contain technical inaccuracies or typographical errors. Hallmark Hotel, make no express or implied warranty or representation (including liability towards third parties) as to its accuracy, reliability or completeness. Hallmark Hotel reserves the right to make changes, additions, removal, corrections and/or improvements to the Content or the Hallmark Hotel Website, and to the products and programmes described on the Hallmark Hotel Website at any time without notice. The Hallmark Hotel Website contains information on Hallmark Hotel’s worldwide products and services, not all of which are available in every location. A reference to a Hallmark Hotel product or service on the Hallmark Hotel Website shall not imply that such a product or service is or will be available in your location.

c. No warranty by Hallmark Hotel

The Hallmark Hotel Website and its Content are provided ‘ AS IS’ and without any warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement of any rights or obligations. The Hallmark Hotel Website makes no warranty or representation that descriptions of products in the Hallmark Hotel are accurate, complete, current, or reliable in any or all respects.

d. No Warranty for Virus Free Content

Hallmark Hotel assumes no responsibility for, and makes no warranty that, the functions on the Hallmark Hotel Website will be uninterrupted or error-free, that defects will be corrected, or that the Hallmark Hotel Website (including the Content) or the servers that make it available will be free from any harmful components including but not limited to viruses, Trojan Horses or worms.

5. Liability Waiver

Your use of the Hallmark Hotel Website is at your own risk. Under no circumstances shall Hallmark Hotel and /or any of its affiliates, officers, directors, employees, subsidiaries, associated companies or parents be liable for any damages of whatever nature, whether direct, indirect, punitive, special, incidental, or consequential damages, and including, without limitations, lost revenues or lost profits arising out of or in any way connected to the access to linked web sites, whether based on contact, tort, strict liability or otherwise, even if Hallmark Hotel and/or any of its affiliates, officers, directors, employees, subsidiaries, associated companies or parents has / have been advised of the possibility of damages.

6. Links

a. No Responsibility for or Endorsement of Linked Web Sites

The Hallmark Hotel may contain links to other web sites which are not owned or maintained by Hallmark Hotel. Hallmark Hotel shall not be held responsible for the information, products, services or other material obtained on such other web sites and shall not be liable for any damanges arising from the access to or use of such web sites. The inclusion of these links on the Hallmark Hotel website does not imply any endorsement or approval of the linked sites, or the content, information or any linked addresses therein.

b. No Linking without Consent of Hallmark Hotel

The hyperlinking to the Hallmark Hotel from other web sites is prohibited without obtaining the express prior written consent of Hallmark Hotel. Please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for any inquiries..

7. Data Security

a. General Information

Please be notified that the World Wide Web is a publicly accessible system. The submission or making available or any personal information is done at your own risk. Your Personal Information or data might be lost during transmission or may be accessible to unauthorized third persons notwithstanding the best efforts of Hallmark Hotel in its security or data encryption measures.

b. Browsing

The Hallmark Hotel Web site is not configured to collect any identifiable personal information from the User who is merely browsing o it. It collects information for general statistical purposes only. Unless you voluntarily provide Hallmark Hotel with your Personal Information, it will not be available to Hallmark Hotel.

c. Internet Protocol (IP) Address

All Users are put on notice that the requesting of a page from the Hallmark Hotel Website will result in the User’s current IP address being logged and recorded by Hallmark Hotel for the purpose of diagnostics.

d. Cookies

The Hallmark Hotel uses’Cookie’ technology which is designed only to facilitate your visit on the Hallmark Hotel Website.

e. Encryption System

All Personal Information provided while making a reservation at Online Reservations shall be encrypted. Hallmark Hotel stores User’s Personal Information on a secure server that resides behind a firewall. The firewall is designed to block access to t his data from outside Hallmark Hotel.

8. Personal Data and Protection

a. Data protection is very important to Hallmark Hotel and the Personal Information (any information relating to you) of our customers is treated absolutely confidentially. When we need to collect Personal Information from you, we generally ask you voluntarily supply us with the required Personal Information. This Personal Information will not be made accessible to third parties except where required by law, by Order of court or by any competent regulatory authority.

b. Your Personal Information will only be processed for Purposes indicated in this policy or as evident under the circumstances

9. Force Majeure

Hallmark Hotel shall not be liable for or be deemed to be in breach of any of its obligations in relation to this Policy which may arise from or be due to any Force Majeure Event, which shall be taken to mean any event or circumstance the occurrence and the effect of which Hallmark Hotel could not reasonably prevent or avoid, including but not limited to:

a. Explosion, fire, flood, war earthquake, storm or other natural disasters;

b. War, declared or undeclared, sabotage, insurrection, terrorist or criminal acts, riot or civil disturbances;

c. Import or export regulations or embargo or requisition restrictions regulations by-laws prohition or any acts or measures or intervention of any govenrnmental or regulatory authority;

d. Epidemic, quarantine restrictions, outbreak of disease or any travel restrictions or bans (including bans on non-essential travel) issued by the world Health Organisation or any governmental authority;

e. Computer viruses, worms Trojan Horses, power failures, Internet interruptions or unforeseen technical failures;

f. Strike, lock-out, work stoppage or other industrial action or trade dispute (whether involving employees of Grand Hallmark Hotel or any other person) ; and

g. Any default act or omission on the part of Grand Hallmark Hotel suppliers or sub-contractors.

10. Complete Contract

This Policy represents the entire understanding and agreement between the Parties concerning Hallmark Hotel Website. Any and all previous course of dealings, written or oral understandings, discussions, representations, correspondence and communications between the Parties relating to the matters covered by this Policy are hereby superseded.

11. Severability

If any provision of this Policy is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Policy and the remainder of the provisions in question shall not be affected thereby.

12. Rights of Third Parties

A person or entity who is not a Party to this Policy shall have no right to enforce any term of this Policy, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description.

13. No Partnership or Employment

This Policy shall not be deemed to create any partnership or employment relationship between the Parties.

14. Governing Law and Jurisdiction

By accessing and using any services of Hallmark Hotel Website, you agree this policy and all matters relating to and / or any disputes arising out of this Policy or the user’s access to or use of Hallmark Hotel Website shall be construed in accordance with, and governed by, the laws of Malaysia, and that you will submit to the exclusive jurisdiction of the Courts of Malaysia.